At AW Locksmith, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect when you visit our website, use our services, or communicate with us; how we use that information; and the steps we take to ensure your information remains secure.

1. Personal Information: When you contact us or use our services, we may collect your name, phone number, email address, and address.
2. Service Details: Information related to your locksmith needs, including vehicle make, model, year, lock type, or any other service-specific information.
3. Call and Emergency Service Recordings: We record all phone calls for quality assurance and training purposes. We may also record emergency services provided to ensure service accuracy and safety.
4. Website Usage Information: We collect information about how you use our website, including your IP address, browser type, pages viewed, and other analytics to improve your user experience.
5. Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience and provide personalized features. Cookies help us analyze website traffic and usage. You can modify your browser settings to disable cookies, but doing so may affect your ability to use some features of our website.

We use the information collected for the following purposes:

• To respond to your inquiries and provide our locksmith services.

• To process transactions, such as scheduling appointments and issuing invoices.

• To review and improve our service through the analysis of call and service recordings.

• To personalize your experience and offer customized content or services based on your preferences.

• To improve our website, services, and overall customer experience.

• To send promotional emails, special offers, or other information you may find valuable. You can opt out of receiving these communications at any time.

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties to provide the services you request. These third parties include:

1. Payment Processors: To securely handle transactions.
2. Service Providers: To assist with the operation of our website and services, including Ascend VoIP, which supports call tracking and recording services. By contacting us, you consent to the recording of calls and the collection of relevant information by Ascend VoIP. Ascend VoIP uses industry-standard encryption and data protection measures to ensure the privacy and security of your information. They do not share personal data with third parties for marketing purposes and process data only to support AW Locksmith’s operations.
3. Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

By providing your phone number and opting in to receive text messages from AW Locksmith, you consent to receive transactional and promotional SMS messages, including appointment reminders, service updates, and special offers.

• Message frequency: Message frequency varies.
• Message and data rates: Message and data rates may apply.
• Opt-out instructions: You can opt out of SMS messages at any time by texting “STOP” to 484-620-3047. For assistance, text “HELP” or contact us at awlocksmithllc@gmail.com or 484-620-3047.
• Third-party sharing: We will not share your opt-in data with third parties unrelated to providing SMS services. Opt-in data may be shared with trusted vendors (e.g., platform providers or phone companies) solely for delivering text messages.

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure servers, encryption technologies, and secure storage of call recordings. However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot ensure or warrant the security of any information you transmit to us.

Our website uses cookies to enhance your browsing experience and provide personalized features. Cookies are small files stored on your device that help us analyze website traffic and usage. You can modify your browser settings to disable cookies, but doing so may affect your ability to use some features of our website.

You have the right to:

• Request access to the personal information we have about you.

• Correct or update your personal information.

• Request that we delete your personal information, including call recordings where possible.

• Opt out of receiving promotional communications.

To exercise any of these rights, please contact us at awlocksmithllc@gmail.com

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

AW Locksmith
Email: awlocksmithllc@gmail.com
Phone: 484-620-3047
Address: West Chester, PA