At AW Locksmith, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect when you visit our website, use our services, or communicate with us, how we use that information, and the steps we take to ensure your information remains secure.

We collect the following types of information:

• Personal Information: When you contact us or use our services, we may collect your name, phone number, email address, and address.
• Service Details: Information related to your locksmith needs, including vehicle make, model, year, lock type, or any other service-specific information.
• Call and Emergency Service Recordings: We record all phone calls for quality assurance and training purposes. We may also record any emergency services provided to ensure service accuracy and safety.
• Website Usage Information: We collect information about how you use our website, including your IP address, browser type, pages viewed, and other analytics to improve your user experience.
• Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience and provide personalized features. Cookies help us analyze website traffic and usage. You can modify your browser settings to disable cookies, but doing so may affect your ability to use some features of our website.

We use the information collected for the following purposes:

• To respond to your inquiries and provide our locksmith services.
• To process transactions, such as scheduling appointments and issuing invoices.
• To review and improve our service through the analysis of call and service recordings.
• To personalize your experience and offer customized content or services based on your preferences.
• To improve our website, services, and overall customer experience.
• To send promotional emails, special offers, or other information you may find valuable. You can opt-out of receiving these communications at any time.

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties to provide the services you request. These third parties include:

• Payment Processors: To securely handle transactions.
• Service Providers: Who assist with the operation of our website and services, including Ascend VoIP, our provider for call tracking and recording services.

Ascend VoIP may collect and store information related to phone calls for quality assurance and training. By contacting us, you consent to the recording of calls and the collection of relevant information by Ascend VoIP. They use industry-standard encryption and data protection measures to ensure the privacy and security of your information. Ascend VoIP does not share personal data with third parties for marketing purposes and processes data only to support AW Locksmith’s operations.

We may also disclose your information if required by law or to protect our legal rights

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure servers, encryption technologies, and secure storage of call recordings. However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot ensure or warrant the security of any information you transmit to us.

Our website uses cookies to enhance your browsing experience and provide personalized features. Cookies are small files stored on your device that help us analyze website traffic and usage. You can modify your browser settings to disable cookies, but doing so may affect your ability to use some features of our website.

You have the right to:

• Request access to the personal information we have about you.
• Correct or update your personal information.
• Request that we delete your personal information, including call recordings where possible.
• Opt-out of receiving promotional communications.

To exercise any of these rights, please contact us at awlocksmithllc@gmail.com

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

AW Locksmith
Email: awlocksmithllc@gmail.com
Phone: 484-620-3047
Address: West Chester, PA