Effective Date: December 1, 2024

AW Locksmith offers a wide range of locksmith services, including but not limited to:

• Residential, commercial, and automotive lockouts.

• Key duplication, ignition repair, and car key/fob programming.

• Lock installations, rekeying, and smart home security installations (e.g., Ring cameras).

• Antique hardware restoration, master key systems, panic bars, and exit devices.

• High-security locks for buildings.

Note: AW Locksmith does not provide services related to access control systems or wiring installations.

• Payment Due: Payment is due upon completion of services.

• Accepted Payment Methods: Credit card, Venmo, Cash App, Zelle, PayPal, checks, and cash.

• Labor Billing: Labor hours are billed in 0.5-hour increments, adjusted upon service completion.

• Late Payment: Unpaid balances after 30 days incur a 1.5% finance charge. Future services may be suspended until outstanding balances are paid.

• Cancellation Policy: There are no fees for cancellations or rescheduling if communicated promptly. However:

  • If a locksmith is en route and service is no longer needed (e.g., the issue is resolved), a service call fee of $85 applies during business hours (8 am–6 pm).

  • Nighttime rates (7 pm–7 am) may be higher; confirm these with the locksmith when scheduling.

• AW Locksmith does not offer warranties on parts supplied by the customer.

• We recommend purchasing parts directly from AW Locksmith to ensure compatibility and avoid potential issues.

• AW Locksmith is not liable for malfunctions, faults, or incompatibilities related to customer-supplied products.

• AW Locksmith is not responsible for damage or issues arising from customer-supplied products, including locks and keys.

• In the event of product failure, we can replace faulty parts with trusted products at the customer’s expense.

• AW Locksmith proudly serves Chester and Delaware counties.

• Force Majeure: AW Locksmith is not responsible for delays or failures due to factors beyond our control, such as weather, accidents, or road closures. Rescheduling will be offered at the earliest convenience.

• Daytime Rates: 8 am to 6 pm.

• Nighttime Rates: 7 pm to 7 am (higher rates apply).

• Please confirm pricing with your locksmith when scheduling.

If you have concerns about services or charges, contact us directly to resolve the issue. If unresolved, you agree to pursue mediation before any formal legal action.

AW Locksmith is committed to protecting your privacy. We collect necessary information, such as your name, contact details, and service needs. Calls may be tracked and recorded for quality assurance by our VOIP provider, Ascend VoIP. We do not share personal information without consent, except as required by law or to provide requested services.

For a detailed view of our data practices, refer to our full Privacy Policy, available on request or on our website.

By providing your phone number and opting in to receive text messages from AW Locksmith, you consent to receive transactional and promotional SMS messages, including appointment reminders, service updates, and special offers.

• Message Frequency: Message frequency varies.

• Message and Data Rates: Message and data rates may apply.

• Opt-Out Instructions: You can opt out of SMS messages at any time by texting “STOP” to 484-620-3047. For assistance, text “HELP” or contact us at awlocksmithllc@gmail.com or 484-620-3047.

• Data Sharing: We will not share your opt-in data with third parties unrelated to providing SMS services. Opt-in data may be shared with trusted vendors (e.g., platform providers or phone companies) solely for delivering text messages.

By using AW Locksmith’s services, you consent to potential video or photographic recording for quality assurance, training, or promotional purposes. These recordings are kept confidential and will not be publicly shared without your prior consent.

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the revised terms will take effect immediately upon publication. We encourage you to review this page periodically to stay informed.

If you have any questions or concerns about these Terms and Conditions, please contact us at:
AW Locksmith
Email: awlocksmithllc@gmail.com
Phone: 484-620-3047
Address: West Chester, PA